Kelly - Mann Enterprises
Your Home For Quality Gifts & GadgetsFrequently Asked Questions
Everyone has a question but not everyone has an answer.
As questions are asked we will add them to our FAQ. Of course you will receive an answer by email with an answer first.
Q: How can I pay for my purchase?
A: We accept Visa, Master Card, Debit or Check Cards that carry the Visa or Master Card Logo, Discover Card, Money Orders, Personal Checks and PayPal. Money Orders and personal checks will take longer to process. For Money Orders and personal checks, please print out a copy of your order and send it and the check to the address in our "About Us" section.
Kelly - Mann Enterprises
1701 Faith Dr
Suite 815
Fort Worth, TX 76120
Q: What is included in the shipping price?
A: The shipping price is by the weight of all items in your order, as set by UPS, not per item. This means that the more you purchase, the more you save. The price includes all shipping and handling fees and we pay the insurance.
Q: My package arrived damaged, what do I do?
A: Our products are packaged to withstand most in-transit abuse but nothing is perfect. Open your package and check for any damage to the product. The outer box may be damaged but the product itself may be fine. If the product is damaged then send us an email explaining what happened and we will issue you an RMA with instructions on how to return it to us.
Q: My credit card was declined, why?
A: We do not have access to your credit card information only your issuing bank does. When you place your order and submit your information, all of the billing information must match the information that your issuing bank has on file. This includes the name on the card, the address, including the zip code, your telephone number and the credit card numbers. If any of this is missing the the issuing bank will decline the charge. If you are using a debit card, the issuing bank may decline your purchase if you have made numerous purchases in a 24 hour period.
Q: I want to get a gift for my mom. Can I order it and have it shipped to her?
A: Yes. As long as your billing information matches with you issuing bank, as stated above, you can ship to anywhere in the U.S.A., excluding Alaska and Hawaii.
Q: I placed my order on Friday, why wasn't it here on Tuesday?
A: Our Shipping Policy clearly states 7 - 10 business days. A Business Day is defined as Monday through Friday 9am to 4pm, EXCLUDING any and all Holidays. When you place your order, your Credit Card Issuing Bank either approves or declines the purchase, after checking for fraud. When it is approved it is sent to us and then to our Processing Company, who also checks further for fraud. When the funds for your order are deposited into our account your order is pulled, packaged and UPS picks it up and sends it out. Though most on-line retailers won't tell you, this is Standard-Operating-Proceedure for all of us.
A: How do I clean and season my Old Mountain Cast Iron Cookware?
Q: Cleaning: After cooking in your Old Mountain cookware, it can be cleaning by putting in hot water and bringing to a boil. Never use detergent to clean seasoned cookware, as it will remove the seasoning: Also, avoid putting hot cast iron into cold water. This can cause cast iron to warp or crack. After pouring out boiling water, wipe dry with a paper towel. If something sticks to the surface, dislodge it by simply using a spoon. Do not use any abrasive item to scrub cookware. Again, this can cut into seasoned surface. While pan is still warm from washing, apply a fine coating of oil or spray on all surfaces. If metallic taste or signs of rust are noticed, simply wash with hot, soapy water. Scour off the rust, and then re-season your cookware. Store your cast iron cookware in a cool dry location. If storing with lid, place a paper towel between the lid and base to allow circulation of air.
Seasoning: This is a simple process of oil absorbing into the pores of your iron cookware leaving a black, nonstick surface. Follow instructions below if your Old Mountain cookware ever requires re-seasoning. 1. Preheat oven to 350 degrees. 2. Wash cast iron with hot, soapy water, and a stiff brush. Rinse and dry. 3. Completely coat inside and outside surfaces with melted vegetable oil or shortening (some people prefer lard) or bacon fat). 4. Place cookware on middle rack for 30 minutes. Remove cookware and wipe it almost dry to prevent pooling of shortening or oil. Place back in oven for another 30 minutes Essential for any kitchen, Old Mountain cast iron cookware heats evenly, retains the heat, and is more versatile than any other type of cookware available. Cast iron will fry, saut", grill, roast, stew, bake, as well as the guarantee of an Old Mountain skillet to keep the orneriest of husbands in line!
As questions are asked we will add them to our FAQ. Of course you will receive an answer by email with an answer first.
Q: How can I pay for my purchase?
A: We accept Visa, Master Card, Debit or Check Cards that carry the Visa or Master Card Logo, Discover Card, Money Orders, Personal Checks and PayPal. Money Orders and personal checks will take longer to process. For Money Orders and personal checks, please print out a copy of your order and send it and the check to the address in our "About Us" section.
Kelly - Mann Enterprises
1701 Faith Dr
Suite 815
Fort Worth, TX 76120
Q: What is included in the shipping price?
A: The shipping price is by the weight of all items in your order, as set by UPS, not per item. This means that the more you purchase, the more you save. The price includes all shipping and handling fees and we pay the insurance.
Q: My package arrived damaged, what do I do?
A: Our products are packaged to withstand most in-transit abuse but nothing is perfect. Open your package and check for any damage to the product. The outer box may be damaged but the product itself may be fine. If the product is damaged then send us an email explaining what happened and we will issue you an RMA with instructions on how to return it to us.
Q: My credit card was declined, why?
A: We do not have access to your credit card information only your issuing bank does. When you place your order and submit your information, all of the billing information must match the information that your issuing bank has on file. This includes the name on the card, the address, including the zip code, your telephone number and the credit card numbers. If any of this is missing the the issuing bank will decline the charge. If you are using a debit card, the issuing bank may decline your purchase if you have made numerous purchases in a 24 hour period.
Q: I want to get a gift for my mom. Can I order it and have it shipped to her?
A: Yes. As long as your billing information matches with you issuing bank, as stated above, you can ship to anywhere in the U.S.A., excluding Alaska and Hawaii.
Q: I placed my order on Friday, why wasn't it here on Tuesday?
A: Our Shipping Policy clearly states 7 - 10 business days. A Business Day is defined as Monday through Friday 9am to 4pm, EXCLUDING any and all Holidays. When you place your order, your Credit Card Issuing Bank either approves or declines the purchase, after checking for fraud. When it is approved it is sent to us and then to our Processing Company, who also checks further for fraud. When the funds for your order are deposited into our account your order is pulled, packaged and UPS picks it up and sends it out. Though most on-line retailers won't tell you, this is Standard-Operating-Proceedure for all of us.
A: How do I clean and season my Old Mountain Cast Iron Cookware?
Q: Cleaning: After cooking in your Old Mountain cookware, it can be cleaning by putting in hot water and bringing to a boil. Never use detergent to clean seasoned cookware, as it will remove the seasoning: Also, avoid putting hot cast iron into cold water. This can cause cast iron to warp or crack. After pouring out boiling water, wipe dry with a paper towel. If something sticks to the surface, dislodge it by simply using a spoon. Do not use any abrasive item to scrub cookware. Again, this can cut into seasoned surface. While pan is still warm from washing, apply a fine coating of oil or spray on all surfaces. If metallic taste or signs of rust are noticed, simply wash with hot, soapy water. Scour off the rust, and then re-season your cookware. Store your cast iron cookware in a cool dry location. If storing with lid, place a paper towel between the lid and base to allow circulation of air.
Seasoning: This is a simple process of oil absorbing into the pores of your iron cookware leaving a black, nonstick surface. Follow instructions below if your Old Mountain cookware ever requires re-seasoning. 1. Preheat oven to 350 degrees. 2. Wash cast iron with hot, soapy water, and a stiff brush. Rinse and dry. 3. Completely coat inside and outside surfaces with melted vegetable oil or shortening (some people prefer lard) or bacon fat). 4. Place cookware on middle rack for 30 minutes. Remove cookware and wipe it almost dry to prevent pooling of shortening or oil. Place back in oven for another 30 minutes Essential for any kitchen, Old Mountain cast iron cookware heats evenly, retains the heat, and is more versatile than any other type of cookware available. Cast iron will fry, saut", grill, roast, stew, bake, as well as the guarantee of an Old Mountain skillet to keep the orneriest of husbands in line!
